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What is a Distributed Cloud Call Center?
A Cloud Call Center in UAE helps you in managing your entire business communication on the cloud. All you need is a smartphone and you can handle calls from any place at any point of time. Calls received by a business are smartly routed to the next available agent basis the query by customer, enhancing their experience. Track, record and hear the conversations and never miss out on quality leads! Provide your customers an unparalleled experience by providing them quick assistance anytime of the day using a cloud call center in UAE.
Knowlarity’s Cloud Call Center Solutions in UAE - Why Your Business Needs It
Manage your entire workforce through cloud call center in Dubai and enable them to sync calls in real time from different locations. Get personalized regional greetings, custom hold music for waiting callers & route calls basis their location and purchase history.
Convert More Leads By Never Missing A Call
Track, record and hear every call received on your cloud call center, ensuring that no call is missed. Thereby, increasing the chances of conversion.
Instant Set-Up and Activation
A Cloud Call Center in UAE can be set up and activated instantly! It goes live within five minutes of receiving the number. All you need is a smartphone and you’re all set to receive and make calls for your business.
No Equipment Required
As the name suggests, the business communication is managed on cloud. Whether it’s an Inbound Call Center or an Outbound Call Center, no special equipment is required. Just set up a single number on cloud and you're good to go!
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Distributed Cloud Call Center Features
Boost your productivity with our unique features of cloud call center solutions in UAE
Call Center Analytics Dashboard
Create customized reports and observe call trends and agents’ performance on your Call Center solutions dashboard and draw business insights to enhance your agents’ productivity.
Call Monitoring, Whispering and Barging
Hear all the live calls made or received by your agents. Share relevant information with your agent remotely and help in reducing caller churn by enhancing a customer’s experience.
Handle Large Call Volumes with Our Inbound Call Center Service
Our Cloud Call Center Solution UAE can handle up to 50 calls at the same time, routing the calls to the next available agent. Not only does it reduce the waiting time of a caller, it also provides quick solutions.
Call Center Solution Mobile App
Our mobile app enables you to manage your entire business communication right from your palm! Hear incoming or outgoing calls and track numbers as per requirement.
Divert Calls on Personal Mobile Numbers
By getting a Cloud Call Center Solution for your business, you can divert the calls on personal numbers of agents providing them flexibility to work from anywhere. Track, record and monitor these conversations to draw further insights.
Easy CRM Integration
Integrate cloud call center software with all the leading CRMs and manage your customers in a much more refined manner. Get customized dashboard and reports.
Provide assistance to your customers any time of the day and ensure that they get quick updates for their queries. Handle calls remotely, negating the need of your agents’ staying in office to attend calls.
Manage Availability Status Of Agents
Agents can easily change their availability status on the inbound call center solution app with just a single click. The calls would only be routed to them if the status says ‘available’, otherwise it would be routed to the next available agent.
Why over 15000+ Organizations Across 65 Countries Trust Us
Today we are trusted by over 15000+ businesses across 65+ countries and are the leading cloud communication provider in emerging markets in less than 7+ years. We’ve matured to becoming a globally recognized named with over 550+ employees offering our clients unprecedented reliability and intelligence in business telephony through our flagship product Super ReceptionistTM.
800+ customers just from UAE , see what they are saying
"Customer Experience is our top priority and that's the reason why we chose Knowlarity to be our partner in our call tracking service. They helped us improve our services and maintain our position as the leading Real Estate property portal in the market. Knowlarity is far better than any of their competitors as their customer support is extremely awesome. We'll definitely recommend them to our business partners here and abroad."
"Bayut has worked with Knowlarity for over two years now, and their customer service has been exceptional. They are helpful, approachable and always available to answer any inquiries. We highly recommend working with them."
"With the SuperReceptionist solution, we are actually able to show very solid ROIs of our systematic campaigns and it is also very easy for the clients to understand the worth of money they have spent. We highly recommend Knowlarity for any business that is engaged in lead generation. Knowlarity simply offers very easy and efficient ways to do that."
An inbound call center in Dubai handles all incoming calls, messages and emails for a business. These calls can be made for any query or a complaint by the customers. The agents in these centers help the customers with providing relevant information. Potential customers can also get in touch with a business to understand the product in a better way, customized for their needs. The agents are trained to ensure higher conversion of leads in such call centers.
An outbound call center in Dubai handles all outgoing calls, messages and emails for a business. Agents of an outbound call centre approach potential customers and educate them about the company’s offerings and how it can further enhance their needs. These calls are generally made for inside sales, conducting surveys or taking feedback from the customers. Outbound call centers use outbound call center solutions.
In an inbound call center, agents handle incoming calls, messages and emails. In outbound call centers, agents handle outgoing calls, messages and emails.
Every business may not need a call centre, but it definitely needs a call centre solution. If your business puts your customers first every step of the way and prioritises agent productivity over traditional practices, then call centre is the answer.
Given all your data is on the cloud, your business does not need any additional infrastructure while adopting cloud telephony solutions.
In this age, all professionals are decently tech-savvy. Apart from this, you do not need additional technical knowledge to use cloud call centre solutions. Further, you will also be provided with an engagement manager to help you through the whole setup process and any issues afterwards.
This is a myth. Every business - be it a startup, SME or enterprise - needs cloud contact solutions to engage their customers.
Knowlarity’s cloud contact center services are available in India and the middle east, including Abu Dhabi, Dubai and Saudi Arabia.
We do not provide call center solutions for free. However, we can assure highly competitive rates - the best value for money in the market.
All you need to do is get in touch with our team at firstname.lastname@example.org or give us a call at (+971) 48726000. Our team of cloud telephony experts can help you figure out the best solutions for your business needs.